Assistance Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Response Warranty

  • Our crew of specialists will do their best to reply to your advice needs in approximately 1 hour. If, however, the trouble you have come across demands the assistance of the Administrators’ =Department,= we are going to forward the ticket to the administrator on shift and will post a comment to inform you.

  • Top quality support service

  • Top–quality Technical Help And Support Service

  • We give you round the clock client assistance via a turbo–fast ticket solution built into your Control Panel. You can email us all the time about any of the programs that come pre–configured on the virtual server, including the selected Linux OS version, the server administration panel and our in–house designed Hosting Control Panel.

  • Intuitive help center

  • An Intuitive Help Zone

  • A comprehensive and frequently updated articles base is incorporated into our in–house built Hosting Control Panel. It offers quick tips on how to conduct all the necessary website administration tasks. The Help zone offers you detailed how–to tutorials and step by step video guides. You can gain access to the Help zone by clicking the Help or Video buttons in the top right part of each Control Panel section.