Tech Support Channels
A One–Hour Ticket Response Time Guarantee
All your help requests will be dealt with in no more than 1 hour after the ticket or e–mail has been submitted. If your case calls for additional assistance from an administrator, we will forward the trouble ticket or the e–mail to the person on duty, in a timely manner and will leave a note to let you know that more time will be needed for reaching the optimal solution. Furthermore if you take advantage of the Managed Servers package, any of the server management tasks included there will be completed whenever you choose.
A Premium–Quality Client Support Service
Our technical support team will be available to you 24–7–365 if you need help with our Hosting Control Panel or with any of the applications that we install on your behalf on the dedicated web hosting server. And if you require help tackling the day–to–day admin tasks on your server, you can make use of the Managed Servers package, that includes backup hard drive storage space, Operating System updates every week, troubleshooting and installation services, server monitoring and rebooting services, etc.
An Easy–to–Navigate Help Area
We have equipped the Hosting Control Panel with an in–depth knowledge base, which includes comprehensive explanations of its features and functionalities. Besides, we have created in–depth video tutorials that will further disclose to you how to perform a certain action or resolve a regularly encountered problem. The educational articles and the video tutorials are easily accessible from every Hosting Control Panel section via the Videos and Help buttons in the upper right corner.