Phone Support in Shared Hosting
We know that having the option to communicate with a live consultant is very important, so we have three support lines worldwide (UK, USA and Australia) and you're able to reach us over the phone for fourteen hours every day. If you consider purchasing one of our shared hosting plans, for example, you will be able to give us a call and learn more about our services before you order in order to make sure that we do meet all the system requirements for your web sites. Following your order, you'll be able to contact us about any kind of sales or billing troubles you may experience, or get any type of general or basic technical information that you need. We've tried to find the perfect balance between telephone and ticket support, so for entirely technical issues you have to use the ticketing system, that will make it easier to follow the communication and any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Servers
We provide live telephone support 14 hrs per day as a part of the support services for each semi-dedicated server package that we supply. Since some issues are more difficult and time-consuming, you may need to open a ticket in case you come across such an issue, but for all your general, billing or small-scale technical issues you can always call us and we'll assist you without delay so as to save you the time you will have to spend on creating a support ticket. Even if you don't have an account yet, you'll be able to find out whether you can host your internet sites on our state-of-the-art cloud platform or you can receive any other general info about our semi-dedicated solutions. We have local phone numbers in the U.S.A., the UK and Australia as well as an international number, so you can call the one that is closer to your location.