One-Hour Response Guarantee in Shared Hosting
With a shared hosting from our company, you can just forget about waiting for hours on end, or even a whole day, to receive a reply to an e-mail or a customer support ticket. Irrespective of when you get in touch with us, we will reply to you within maximum one hour with any technical and sales queries you may have. In fact, our actual response time hardly ever exceeds twenty-thirty minutes. Since we are working 24/7, you will always obtain assistance in a timely fashion and we realize just how critical that is in the electronic world. Soon after you contact us, we’ll answer your inquiries. In case you chance upon any technical issue, we’ll resolve it instead of you, or we’ll give you all the necessary information if there’s something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
Our technical support staff reps will be at your service all the time and they’ll respond to any trouble ticket that you post via your web hosting Control Panel within less than 1 hour. The response time is guaranteed regardless of whether you have a generic inquiry related to your semi-dedicated server or you run into a predicament and you will not have to wait even that long for most issues. No matter what the nature of the issue is or what time it is, we’ll be there to help you out, as we’re available 24-7-365 to handle any billing, general or technical issue. If you get in touch with us about anything that’s within our power, we will resolve it before we get back to you, which implies that you will not have to wait for hours or even days while the problem continues. In case there’s something that you have to do on your end, we’ll supply you with the necessary info – what possible solutions to try out, what steps to take, etc.