Integrated Ticketing System in Shared Hosting
Our shared hosting plans come with an integrated support ticket system, which is part of our custom-created Hepsia hosting Control Panel. In stark contrast to other similar tools, Hepsia enables you to manage everything connected with the hosting service itself in one location – payments, website files, e-mails, trouble tickets, etc., eliminating the need to log in and out of different admin dashboards. In case you have any pre-sales or technical questions or any difficulties, you can open a ticket with a couple of mouse clicks without having to log out of your Control Panel. During the process, you may choose a category and our system will present you with a number of informative articles, which will supply you with more information and which may help you resolve any given problem before you actually submit a ticket. We guarantee a ticket response time of no more than sixty minutes, even in case it is a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Servers
We think that it is far more convenient to manage everything from a single place, so we have incorporated a ticketing system into the in-house created Hepsia Control Panel, which is offered with each and every semi-dedicated server package. This will allow you to handle the communication with our customer care team along with your files, which goes to say that you won’t have to memorize additional log-in credentials for a different interface. You’ll be able to submit a new ticket or to check the status of an old one with no more than several clicks while you are browsing the files hosted in your account. In addition, you can look through older tickets using a smart search option or check applicable FAQ articles, which offer solutions to commonly encountered complications. The inbuilt trouble ticket system is monitored 24/7 with the maximum response time being just 60 minutes, so there’ll always be someone to assist you.