In case you have ordered a web hosting plan and you have some inquiries relating to a given function/feature, or in case you’ve confronted some difficulty and you need assistance, you should be able to contact the respective customer care staff. All web hosts deploy a ticketing system irrespective of whether they offer other methods of contacting them aside from it or not, as the fastest way to handle a problem most often is to send a ticket. This model of correspondence renders the responses sent by both sides easy to track and allows the support team representatives to escalate the issue in case, for example, an administrator has to intervene. In the general case, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which goes to say that you will have to use no less than 2 separate accounts to contact the customer service staff and to actually manage the hosting space. Constantly switching from one account to the other may often be a drag, not to mention the fact that it takes quite a long period of time for the vast majority of hosting companies to process the tickets themselves.

Integrated Ticketing System in Shared Hosting

Our shared hosting plans come with an integrated support ticket system, which is part of our custom-created Hepsia hosting Control Panel. In stark contrast to other similar tools, Hepsia enables you to manage everything connected with the hosting service itself in one location – payments, website files, e-mails, trouble tickets, etc., eliminating the need to log in and out of different admin dashboards. In case you have any pre-sales or technical questions or any difficulties, you can open a ticket with a couple of mouse clicks without having to log out of your Control Panel. During the process, you may choose a category and our system will present you with a number of informative articles, which will supply you with more information and which may help you resolve any given problem before you actually submit a ticket. We guarantee a ticket response time of no more than sixty minutes, even in case it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Servers

We think that it is far more convenient to manage everything from a single place, so we have incorporated a ticketing system into the in-house created Hepsia Control Panel, which is offered with each and every semi-dedicated server package. This will allow you to handle the communication with our customer care team along with your files, which goes to say that you won’t have to memorize additional log-in credentials for a different interface. You’ll be able to submit a new ticket or to check the status of an old one with no more than several clicks while you are browsing the files hosted in your account. In addition, you can look through older tickets using a smart search option or check applicable FAQ articles, which offer solutions to commonly encountered complications. The inbuilt trouble ticket system is monitored 24/7 with the maximum response time being just 60 minutes, so there’ll always be someone to assist you.