The access to the customer and tech support that a shared hosting company provides will tell you a lot for the services that they provide too. In the event that you can use just e-mails and / or tickets, you have most likely discovered a reseller not the actual hosting provider. If this is the case, you will probably have to wait for several days so as to get a problem resolved since your reseller may not be checking their communication regularly or they may have to get hold of the actual hosting company for further assistance. When the provider can provide several means of communication with quick response time which are available at any moment, they are most likely the top provider, not a reseller. So you'll reap the benefits of well-timed assistance and high quality support since they will have immediate access to the servers where your account will be created. Whatever the problem - sales or technical, it is generally better to get in touch with your hosting company directly through your favourite way of communication.

24/7 Customer Support in Shared Hosting

We acknowledge the significance of getting assistance in a timely manner, that's why our shared hosting services come with 24/7 tech support as well as several options for contact. In case you don't have an account yet, you can easily call us or use our live chat and consult with a live representative, to learn more about our services or check if our servers meet the system requirements for your sites. As a result, you won't end up purchasing a service which you can't use effectively. In case you already have your account with us, you can also open a support ticket in the Hepsia hosting Control Panel in case the issue is strictly technical or it needs further analysis. In contrast to the vast majority of suppliers out there, we reply to all the tickets within an hour, so you won't have to wait for a whole day. Our support services are available round-the-clock, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

All Linux semi-dedicated servers that we provide come with 24/7 customer and technical support, which means that regardless of what issue you have, you are able to contact us and we'll assist you at once. Our guaranteed reply time for each e-mail or ticket that you open via your Hepsia web hosting Control Panel is only one hour; the actual response time hardly ever is more than 20 minutes. Furthermore, we provide telephone support with several local numbers around the world plus a live chat, so that you can get in touch with us and receive additional details about our solutions even if you don't have an account yet. We can help you with any question or a difficulty you may have - payment methods, package specifications, email configuration, website hosting account settings, and many others. If you use our services, you won't ever encounter a situation where you have to wait for a couple of days to get an issue solved like you may need to do with many other companies.

24/7 Customer Support in VPS Servers

If you buy a VPS server through our company, you'll be able to use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales matters, we have several local telephone numbers in the USA, the United Kingdom and Australia along with a live chat service. When you're a current customer and you're looking for help with some technical issue which requires more time to analyze or resolve, you can open a ticket through your billing account or you can send an e-mail message and we will take care of the issue and send you an answer within one hour. The reply time is warranted 24/7, which includes weekends and holidays, yet for the vast majority of issues it takes a maximum of 30 mins to receive support. Our support service covers your VPS and all of the pre-installed software it includes, so in case you need help with third-party software, you will be able to check the additional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Servers

When you purchase a dedicated server through our company, you can get in touch with us at any time using different channels and the max time that you will have to wait for a reply is approximately 1 hour, so you can forget all about waiting a whole day. Our customer and technical support service is present 24/7 regardless of whether it is a holiday or a weekend and we can support you with anything relevant to the applications that are pre-installed on your server. To contact us about a technical issue, you will be able to open a trouble ticket through the Help section of your billing Control Panel or you could send us an e-mail. In case you have any kind of general questions or you'd like to find out about our hosting solutions before you order, you may also use our live chat or you can call one of the local phone numbers that we have in different countries around the world. In the event that you'd like to have support for third-party software that you are unable to install or manage properly, you'll be able to add the Managed Services upgrade to your plan and our system administrators will assist you.