Many people who start using their 1st hosting account, or switch companies, frequently have enquiries with regard to how particular procedures are executed or bump into obstacles when setting up different things like emails, website settings, and so on. That is the reason why, lots of web hosting companies have prepared documentation with popular questions and problems so as to help their clients obtain info quickly and seamlessly. As a result, the technical support team members can focus on real problems that some clients may be encountering, since the solution for the minor things will be available on the World Wide Web and customers can easily fix them without having to touch base with the help desk support team. Having elaborate documentation is vital, especially for new users without any prior experience, since the hosting service involves a huge number of functions and many individuals can become confused about what to do. A good knowledge base can both help you carry out the things that you wish and become aware of how the web hosting service functions as a whole.

Extensive Online Documentation in Shared Hosting

If you have bought your first shared hosting account through our company or have migrated your site over to us, you will grow familiar with our platform and our custom-created Hepsia hosting Control Panel in a jiffy due to the fact that we have compiled a detailed web-based knowledge base where you can find all the information that you’ll ever need – both general info with regards to the hosting service as a whole and more specific info about the different functions that you can use and the issues that you could chance upon. The articles themselves are available in two locations. The complete article list can be accessed through the Help section of the Control Panel. You can find relevant articles about the different functions in each section of the Control Panel as well. You can get to know how to accomplish de facto everything, from enabling an .htaccess config file to managing a mailing list, and all the articles feature comprehensive instructions, so you’ll never become disorientated on account of an ambiguous text. Certainly, if you confront a more specific problem and you’re unable to find anything about it in our knowledge base, you can touch base with our technical support staff representatives 24-7-365.

Extensive Online Documentation in Semi-dedicated Servers

The Help section of the Hepsia hosting Control Panel, which comes with our Linux semi-dedicated servers, will permit you to access the in-depth online documentation that we have compiled for you. The articles include generic info on our hosting services, informative tutorials about the different functions that you can access, together with troubleshooting guidelines that can help you rectify common problems that you could come across. The topics that we’ve included encompass just about everything, from uncomplicated things such as how to host a brand-new domain name in the account, to more elaborate ones such as which SSH commands are permitted on the semi-dedicated servers. Relevant articles about the features of a given Control Panel section will always be available on the right-hand side of the page that you are on, while the full article list is accessible through the all-encompassing Help section.