Rave Review
Internet Consulting
Business Web Site Design
Search Engine Promotion (SEO)
PPC Advertising Consulting
Internet Consulting
|
|
Business Web Site Hosting - FAQ
We have included an On-Line Knowledge base of the most commonly
asked questions by our clients. We ask that you take a
moment to see if the information you need is listed in our
FAQ. If you still need help, please Contact
Us as we'll be glad to help!
General
Account Questions
1. Is there a minimum time contract/commitment?
2. How soon will my account be set up and ready for use?
3. Do I have access to update my site 24 hours a day?
4. Do you offer a money back guarantee?
5. I see some hosts offering "unlimited bandwidth". Why don't you offer this?
6. Do you host Adult sites, warez sites or sites containing illegal material?
7. Is my site backed up and how often?
8. How fast are your connections?
9. What are your server specifications?
Technical Questions
1. I changed my control panel password and now I can't get in?
2. How do I get my email?
3. I want to get started right away, but my domain name hasn't transferred/isn't in the database yet. How do I do it?
4. What is the path to perl?
5. Where should I put CGI scripts for my domain?
6. I uploaded my files, but I don't see my page?
Account and Billing Questions
1. Can I upgrade my plan or features later?
2. How can I change my account or billing information?
3. What happens if I go over the bandwidth limit for my account?
4. What is the cost for additional features?
5. How do I cancel my Account?
6. What about billing and overdue policies?
General
Account Questions
1. Is
there a minimum time contract/commitment? Not at all.
You can pay monthly, quarterly, or yearly. You can also
cancel at any time.
[Back
to top]
2. How
soon will my account be set up and ready for use? Account
orders are placed in a queue and are processed in the
order in which they are received. Your site can be
uploaded to our servers as soon as your domain name
resolves to our server dns, usually within 24-48 hours.
[Back
to top]
3. Do
I have access to update my site 24 hours a day? Absolutely.
Whether you're a day person or a night owl, your site is
available for you to update.
[Back
to top]
4. Do
you offer a money back guarantee? Yes. If for
any reason during the first 30 days as a RaveReviewHosting
customer, you are not completely satisfied with any of our
services, we will cancel your account and refund your
money for that month's service.
[Back
to top]
5. I
see some hosts offering "unlimited bandwidth".
Why don't you offer this? Technically speaking,
there is no such thing as "unlimited bandwidth."
Someone has to pay for the traffic somewhere - and if you
check the fine print of some service agreements from
companies who claim to offer unlimited bandwidth, you'll
probably find that they do charge for traffic over a
certain amount. We dispense with the fine print.
[Back
to top]
6. Do
you host Adult sites, warez sites or sites containing
illegal material? No. Please see our Acceptable
Use Policy for policies regarding this.
[Back to top]
7. Is
my site backed up and how often? It is the
clients responsibility to do all back ups of their site.
If, in the unfortunate event, something happens to your
files, it is your responsibility to have a local copy of
your files. We are NOT held liable in any way for any
files, money, time, effort, etc... lost due to this
unfortunate event. Furthermore, if your files are lost, we
will attempt to restore them as a gesture of good faith,
but make no promises what so ever about whether the files
will be brought back successfully or not. Again, back ups
are the client's responsibility.
[Back
to top]
8. How
fast are your connections? Our servers are
located in the Network Access Corporation (NAC) Network
Operations Center (NOC) in San Francisco, CA. The network
is monitored around the clock. NAC offers 15 diverse OC3
and DS3 connections to multiple backbones.
[Back
to top]
9. What
are your server specifications? Current servers
range from 1.17 GHz Celeron to dual 2 GHz Intel P4
machines with 512MB to 1GHz of RAM.
[Back
to top]
Technical
Questions
1. I changed my control panel password and now I can't get
in?Passwords are case
sensitive and are limited to 8 characters. If you entered
a password longer than 8 characters please try entering
the first 8 characters when logging into your control
panel.
[Back
to top]
2. How
do I get my email? If you're familiar with your
email client's setup, use the following information to
retrieve email from your POP account:
- Incoming mail (POP3) server: mail.yourdomain.com
- Outgoing mail (SMTP) server: mail.yourdomain.com
* set SMTP
authorization within your email program to have the server
authenticate you as a registered account holder.
[Back
to top]
3. I
want to get started right away, but my domain name hasn't
transferred/isn't in the database yet. How do I do it?
After your domain is fully propagated through the system,
you can upload to yourdomain.com via FTP or FrontPage
Extensions.
[Back
to top]
4. What
is the path to perl? #!/usr/bin/perl
[Back
to top]
5. Where
should I put CGI scripts for my domain? All CGI
scripts should be uploaded to the cgi-bin folder, for your
domain. Be sure to follow the instructions for the script
you are uploading regarding setting permissions on the
files and folders you create, as they vary from script to
script
[Back
to top]
6. I
uploaded my files, but I don't see my page? If
our default "Welcome to the Future home of",
index.html, has not been replaced by another index page,
then anyone going to domainname.com will still see that
page instead of some other home page. This is the order in
which the web server looks for a page to put up as the
"home" page: DirectoryIndex: index.html,
index.shtml Just delete the index.html file and
anything after it in this list will then come up
automatically. Notice that "home.shtml" is NOT
on the list and so will not show up as your home page. You
would need to rename it.
[Back
to top]
Account
and Billing Questions
1. Can
I upgrade my plan or features later? You can
purchase new or expanded features, or upgrade to a new
plan. There is no set up fee for upgrading.
[Back
to top]
2. How
can I change my account or billing information?
If you need to update your account or billing information
please contact us here: Account Maintenance
[Back
to top]
3. What
happens if I go over the bandwidth limit for my account?
If you exceed the bandwidth limit for your account the
overage amount will be automatically billed at a rate of
$5 per gigabyte per month.
[Back
to top]
4. What
is the cost for additional features? You can add
additional features to the plan that you signed up for.
Below are the rates for some commonly added features. Disk
space - $2 per 50MB per month. Bandwidth - $3 per
gigabyte per month.
[Back
to top]
5. How
do I cancel my Account? You can cancel your
account at any time by sending email to
Accounting
There are no cancellation fees, 30 day notice is required.
Any fees paid to that point are non-refundable, unless
cancellation is made within 30 days of opening the
account. Please see our Acceptable Use Policy for further
information.
[Back
to top]
6. What
about billing and over due policies? Accounts
will be given a grace period of 10 days, if payment is not
received within the grace period your account will be locked out and after 30 days
deleted from our servers.
[Back
to top]
Still
need help, please Contact
Us
|
|
